As a global language learning community, we have given ourselves three guiding principles to ensure Tandem remains a safe and friendly place to learn languages. Take a look at our Tandem Community Principles.
It's important that everyone on Tandem has a main profile photo clearly showing their face. This shows other community members you're a real and friendly person. Your dog is very cute, but please add all other photos in the secondary photo section at the bottom of your profile. You can do this by going to your Profile > About Me > Photos.
Unfortunately, there is no option to connect accounts that were created with different login methods. You can delete your current account and create a new account with your new login method.
Unfortunately, you won't be able to log into your account once you change your phone number. Please send us a message with your account details and we can delete it for you. After that, you'll be able to create a new account.
Unfortunately not. When you delete your account, all your photos, topics and conversations are removed from our servers.
You have received a warning because you were reported by another Tandem member for breaking the Tandem Community Principles. One of the community moderators has reviewed the evidence and decided to give you a warning. By using Tandem, you agree to Tandem’s Terms of Service and violating these again will result in your account being permanently banned. Follow the link to find the full text of our Terms of Service.
You have been banned from Tandem because you were reported by another Tandem member for breaking the Tandem Community Principles. One of the community moderators has reviewed the evidence and decided to ban your account. By using Tandem, you agree to Tandem’s Terms of Service. Tandem reserves the right to ban your account if you violate these terms.
Your application can get rejected for several reasons, including if you’re under 14, or haven’t used a real profile photo or name. Each application is individually reviewed, which can also take time, and occasionally, there is a waitlist in certain countries to keep our community and languages balanced.
Thanks for recomending your friends! To find them on Tandem, you can search for them via their personal Tandem ID. Read more about Tandem ID's below.
We recommend using the filters on the app to find the best language exchange partner for you! You can filter by going to the 'Community' tab and tapping on the filters icon next to the search bar.
You sure can! When you're on the 'Community' tab, tap on the filter icon next to the search bar, scroll down, and select the country in the 'only show members in…’ menu.
Sorry to hear that. Here are a few tips to get you going. We recommend finding something interesting in the other member's profile and asking them a question about it. This is always more exciting to reply to than just "Hi!" Why not have a read of our blog post all about our conversation starters. It's also super important to make sure your profile is filled out fully and you have a friendly photo that clearly shows your face.
We have over 160 languages on Tandem, but if you would like a new language added, please help us out by providing more info about the language here. For now, we recommend writing this as a topic so other members can find you if they’re looking to practice your language.
Lucky you! To temporarily hide yourself from other members, you can go offline. If you would like to only be visible to people you've already spoken to, you can delete your topic.
The pink star on a profile means that this person is a Tandem Pro member and often a more serious and dedicated language learner.
The blue icons show you how many references this person has received from other members. A reference is a friendly comment about another member made by someone who has had a language exchange with them.
After you’ve exchanged a lot of messages with someone on Tandem, you'll receive a prompt to leave a reference. You will also be able to leave a reference after you have an audio or video call.
If you want to edit a reference, simply go to that user’s profile and tap ‘Update’ to edit the reference.
Unfortunately, it's not possible to delete a reference. If you're not happy with the reference another member has left you, we would suggest speaking to them and asking them to change it.
Your Tandem partner (and their reference) might have disappeared because they deleted their Tandem account, they were banned by Tandem or they have blocked you.
A Tandem ID is like your username on Tandem. It’s unique to you and enables friends to find you on the app.
Your Tandem ID is automatically generated when you create an account. The ability to change your Tandem ID is one of the many benefits of having a Tandem Pro subscription, so please upgrade your account in order to change your Tandem ID. Inappropriate IDs will result in a warning or ban from the app.
There are three ways to find your friends on Tandem:
Simply give your friend your Tandem ID to search for in the search box. Alternatively, you can share your QR code with them. Head to your profile and tap on “Share Profile”. Tap the share icon in the top right corner to send this to your friend.
If you do not want your profile to be searchable on Tandem, just go to your Profile > Settings > and turn off “Show my Tandem ID”.
Look for your small profile photo in the top right hand corner. If the dot is green, you’re online! To go offline or online, go to your profile and change your status.
If you're offline, new members will not be able to find you in the stream. You will only be shown to the members you have previously talked to and they may not message you if they see you’re offline. Sad times :(
To change your main profile picture, go to your profile, tap the edit button on your current photo and upload a new picture. Please be sure to upload a photo clearly showing your face! #nodogfilterplease
To ensure everyone on Tandem is a real and friendly language learner, we require all members to upload a photo of themselves clearly showing their face. If you receive an error, please make sure your photo is of a high quality and clearly shows your face.
In order to get notifications from Tandem, you'll need to allow all notifications in your device settings.
Topics are a great way to show people your interests and learning motivations. These will appear on your profile for other members to read.
To add a topic, go to your profile, tap on 'My Topics' and create a topic. To delete a topic, simply swipe left and tap delete. Your topics will appear under your photo on your profile for other members to read.
Our community takes reports very seriously. Community moderators review each report and if there is evidence that the member you reported acted against any of the Community Principles, they will be warned or their account will be banned. Don’t worry – the member won’t be notified that you reported them! It might be that the community moderators reach out to you directly if they need additional information to resolve the report.
If you don't want to be visible to someone else in the community anymore, you can block them.
To block someone from their profile:
To block a member from the chat with them:
If someone is not abiding by the Tandem Community Principles, please report them.
You can unblock a user you have previously blocked by going to your Profile -> Following -> Blocked.
You sure can, our web app is now live! If you have an account with Email, Google+ or Facebook, then head to the top right corner of this page and click 'Sign in'. Our developers are hard at work bringing new features to the desktop app every month!
Tandem Pro is our paid subscription and gives you access to a range of special language learning features! You can read more about these features and subscribe anytime by going to the ‘Pro’ tab in the bottom right-hand corner of the screen. Your subscription is automatically renewed.
You can review, cancel or edit your Tandem subscription anytime. If you have an iOS device please go to Settings > iTunes & App Store > Apple ID > Subscriptions > Tandem. If you're team Android, open the Google Play Store app, and then tap Menu > My Apps > Subscriptions > Tandem.
It sure is! Tandem Pro is available for both iOS and Android. So you don’t miss out, simply go to the Tandem app and tap on the "Pro" tab on the bottom right of your screen.
If you’re using an iOS device, please go to the "Pro” tab and tap on "Restore Purchases." This way the app checks if there is an active subscription on your iTunes account.
If you’re using an Android device, having problems and your subscription hasn't expired yet, please contact us.
As stated on the payment confirmation screen, annual subscriptions are always billed as one payment. If you don’t cancel your subscription, you will be billed once a year to access the benefits of Tandem Pro.
If you are using an Android device and purchased a subscription from the Google Play store, you are eligible for a refund if you get in touch within 14 days of a 1-month subscription or within 30 days of a 3-month or 12-month subscription.
If you are using an Android device and it has been less than 48 hours since you purchased your subscription, you can request a refund from Google Play.
If it has been more than 48 hours since your purchase, please forward your Google Play receipt and your email address to us so we can issue your refund.
If you are using an iOS device, please request a refund from iTunes via the link in your purchase confirmation email within 14 days of your subscription purchase.
You can pay for your Tutor lesson via credit card (MasterCard, Visa and American Express), Apple Pay or Google Pay.
Prices are set by the Tutors themselves and are generally based on their experience, qualifications, and the typical hourly rates in the country they reside in.
We do this so your Tutor knows you are serious about the lesson and you won't forget about it. Your card won't be charged for a free lesson.
Your lesson will be charged 12 hours before the lesson begins.
Yes, you can cancel your lesson up to 12 hours before the lesson begins. However, if you cancel your lesson less than 12 in advance, you will still be charged.
If your payment method didn't work when we tried to charge you, the lesson will be canceled automatically. This can happen for various reasons: insufficient funds on the card, an invalid card, the transaction is declined by the bank, or other reasons.
If you get this message as a Tutor, please ask your student to check their payment method and book another lesson.
If you receive this message as a student, please contact your bank or try a different card.
There are Tutors for our most popular languages, but if you think there’s one missing, let us know and we'll do our best to find one for you.
As a student, please make sure that the language you want to learn is listed as a “learning language” in your profile. This way, you will see all the Tutors available to teach that language.
Unfortunately, we do not support Unionpay at the moment.
Your Tutor can offer you another time to make up for the lesson, or refund you. If you were not able to solve the issue with your Tutor directly within 24 hours after the lesson was supposed to take place, please get in touch with us.
No – we do not require Tutors to be native speakers, but we have strict requirements for the teaching experience and qualifications needed.