TLDR: If somebody you met on Tandem is asking for money or financial details, treat them as a scammer and report them immediately.
At Tandem, we have given ourselves three guiding community principles. We are here to learn languages, we celebrate the diversity of our community, and we share our knowledge generously.
We are so proud of our community bursting with passionate language learners. However, we are aware that friendly communities like ours can, on occasion, be targeted by scammers.
Scammers create fake profiles on Tandem by using photos that are not their own. They contact other members, try to build relationships, give fake information about their life and eventually ask for money.
- Remember the rules of internet safety
Never send money or give out any personal details!
- Use your best judgment
Ask yourself if this person’s behavior seems normal for someone wanting to learn languages. Tandem is not a dating app, so be cautious of members who are using Tandem for dating purposes.
- Communicate through Tandem
Tandem is designed to keep you safe. Community moderators are always on hand to help you and can ban members if necessary. If someone is suggesting to switch messaging platforms, to WhatsApp, WeChat or Line for example, please have a video call with them on Tandem first to verify their identity.
If you have any questions or suspect you have been contacted by a scammer, please report this person using the reporting function in the app. The person will never know you reported them.
If you would like to read more about typical online scammer behavior, we recommend reading this guide by the US Federal Trade Commission.